Logitech / Unable to customize workflow emails

We’ve just activated Workflows for an upcoming, high-visibility project release. Initially, workflow-generated emails will be sent to our Product Marketing teams, with plans to expand usage across all teams leveraging InRiver. To ensure broad adoption of this new process - particularly among our Sales and Marketing teams - it's essential that we have the ability to fully customize these emails.  The workflow emails currently generated by the Inriver platform are astoundingly generic and do not meet our internal branding and communication requirements (which tend to change from time to time and will require "tweaking" of content and styling).   Further, during our evaluation of the workflow functionality, some of our users have relayed that the emails resemble "spam" or "phishing" messages, which compromises trust of Inriver among our user base and IT security group. To remain within internal branding, communication and IT guidelines, we request the following email customization capabilities: Ability to update the logoControl over email formatting (layout, spacing, structure)Flexibility to edit and customize textSupport for custom fontsCustomization of the email subject lineAbility to modify the table structure within the emailOption to adjust link validity settings (Is the current link expiry hardcoded? What alternatives are available?) 

Client provided the content above; had attempted to enter the ticket herself but was confused about "which route" she should send this.   

Hi Earl Stevens  - Going forward, please choose the following fields when creating a ticket, so that the correct Team is assigned the ticket for issue resolution. Thank you!Group - 'Technical Support'Priority - 'As per the priority of the Customer'. This affects Support SLA and escalation matrix. Thank you! ¤¤¤¤¤ Ticket was created with following Form fields hence SLA was breached ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤Group chosen - 'Product Management'Priority chosen - 'Urgent'

Hi Earl, Thank you for reaching out to the Support team! My colleagues in the North American region will commence the investigation of the reported problem during their standard business hours. They will keep you updated on the progress. Kind regards,Vladimir

Hi Andrea, We received your ticket regarding customization of Workflow-generated emails.  Thanks for helping us improve,  Currently, this is not a supported feature, hence we will need to check this internally and shall get back to you soon on this. Best RegardsMable 

Standup notes:This looks to be a new feature request.

Please link this ticket to Aha Idea via the Zendesk integration.Aha Integration -> Link Idea -> Create Idea The requestor will get a notification directly from Aha and will be informed about the progress of the Idea. He/ she can communicate directly about the status of the Aha Idea with our PM's. You can close this support ticket following the above actions.

Hello, a feature request has been submitted to inriver for the ability to customize workflow notification emails. I recommend voting for the idea and adding any additional context or use cases to support the enhancement. You’ll receive updates as the request progresses. Option to customize Workflow | inriver Customer - Community Portal With that, I’ll go ahead and close this ticket. Feel free to reply to this message if you have any questions.  Regards,Mira